Data Policy
Last updated: 15 July 2026
Who We Are
The Tunnels - Frome is a live music venue, bar and club based at:
23 Bath Street
Frome
Somerset
BA11 1DJ
For questions about this policy or your personal data, contact us at: hello@the-tunnels-frome.co.uk.
What Personal Data We Collect
We may collect information you give us directly, including your name, email address, telephone number, enquiry type, message content, newsletter consent and any other details you choose to send through our forms.
We may also receive basic technical information when you use the website, such as your IP address, browser type, device information, pages viewed, timestamps and cookie preferences.
How We Use Your Data
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Replying to enquiries | Name, email, phone, enquiry type and message | Legitimate interests and/or steps requested before entering a contract |
| Managing venue hire, bookings and event-related requests | Contact details and information about your request | Contract, pre-contract steps and legitimate interests |
| Sending newsletter and marketing emails | Name, email address, consent record and signup date | Consent |
| Keeping the website secure and working properly | Technical data, logs and security records | Legitimate interests and legal obligations |
Newsletter And Marketing
We only add you to our mailing list when you actively sign up and tick the consent box. We use your name and email address to send venue news, event updates, ticket information and related marketing from The Tunnels.
You can withdraw consent or unsubscribe at any time by using the unsubscribe option in our emails or by contacting us. Withdrawing consent does not affect anything we did lawfully before you withdrew it.
Contact Forms
When you send a contact form, we use the information you provide to read, route and respond to your enquiry. We may keep a copy of the enquiry so we can manage the request and keep appropriate records.
Cookies And Similar Technologies
Cookies are small files stored on your device. We may use essential cookies to make the website work, protect forms from spam, remember basic preferences and keep the site secure.
If we use non-essential cookies, such as analytics, advertising or embedded media cookies, we will explain what they do and ask for consent where required. You can also control cookies through your browser settings.
Some embedded services, such as maps, ticketing platforms, videos or social media content, may set their own cookies or collect usage information. Those services are controlled by their providers and are subject to their own privacy and cookie policies.
Who We Share Data With
We do not sell your personal data. We may share data with trusted suppliers who help us operate the website, send email, manage hosting, handle enquiries, provide ticketing links, protect the website or deliver venue services. We only share what is necessary for those purposes.
We may also share information if required by law, regulation, court order, law enforcement request or to protect our legal rights, staff, visitors or venue.
How Long We Keep Data
Newsletter records are kept until you unsubscribe or ask us to remove them. Contact enquiries are kept only for as long as needed to manage the enquiry, maintain appropriate business records and meet any legal or accounting requirements.
Technical logs and security records are usually kept for a limited period unless we need them to investigate an issue, protect the site or comply with legal obligations.
International Transfers
Some website, email, hosting, analytics or ticketing suppliers may process data outside the UK. Where this happens, we expect appropriate safeguards to be in place, such as adequacy regulations or approved contractual protections.
Your Rights
Depending on the circumstances, you may have the right to ask for access to your personal data, correction of inaccurate data, deletion, restriction of processing, objection to processing, data portability and withdrawal of consent.
To use your rights, contact us using the details above. We may need to confirm your identity before responding.
Complaints
Please contact us first if you have a concern about how we use your data. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.
Changes To This Policy
We may update this policy from time to time. The latest version will be published on this page.